Your Visit

Welcome to our Online Patient Center! Here you can get information about what to expect during your visit with Dr. Robert Burtch as well as important forms you can complete before your appointment to save time.

We want your visit to be as stress-free as possible. Our staff will do everything we can to make sure your experience is pleasant and convenient. If you have any questions about these forms, please don’t hesitate to contact us.

What to Expect

At Family Vision Care Center, we strive to remain true to our philosophy of comprehensive eye-health care. We are not a “move them in–move them out” office. Patients spend the bulk of their examination time with the Doctor – not with a technician.

The doctors advocate “lifestyle dispensing” which enables them to understand each patient’s specific demands on their individual vision system.

Computer users will have different requirements of their vision system than stay-at-home moms. Patients engaged in athletic activities need to be informed about the options in sports eye wear and children will be tested at near range, where most learning occurs. All patients need careful medical histories taken and thorough examination of their lens, retina and intraocular pressures. Additionally, we check for eye teaming and tracking ability; are the eyes working together to fuse a single image? Critical skills that are completely separate from the eye health of the organ itself and often overlooked in a ‘five-minute-eye-exam’.

Family Vision Care Center lobby
Contact us today to find a time that is convenient for you to see us.

Payment Options

Family Vision Care Center believes in providing the best value for you and your family. We have products and pricing that aims to accommodate all budgets and our office participates in most insurance programs. For patients who have little or no vision insurance coverage, flexible payment programs may be arranged. To learn more about our payment options, please call our office directly.

Our office accepts cash, check, and major debit and credit cards including MasterCard and Visa, as well as Care Credit.

Don’t forget to use your:

  • Flexible Spending Plans
  • Health Savings Accounts (HSA)
  • Medical Savings Accounts (MSA)
  • Cafeteria Plans for most of your eye care needs

Care Credit

The Care Credit card is available to help people pay for health care expenses, often with an introductory period that is interest-free. We accept Care Credit for all of our services. To learn more or apply for the card, visit Care Credit here.

Insurance

We accept most major medical insurances and will bill for your exam. We also participate with select supplementary vision plans that you may also have through your major medical insurance.

  • Aetna
  • Anthem Bluecross Blueshield
  • BlueShield of Northeastern New York
  • BlueShield of Northeastern New York Senior Blue
  • Capital District Physicians Health Plan
  • CDPHP Medicaid
  • Cigna – Exams Only
  • Empire Blue Cross Blue Shield
  • Medicare
  • MVP
  • MVP Gold- Medicare Advantage
  • MVP Medicaid – Exams Only
  • PHCS/Multiplan
  • Tricare
  • United Health Care – call with specific plan information
  • Vision Benefits of American
  • Martin’s Point
  • The Empire Plan
We are Open Access Providers for the following plans and we are pleased to submit claims for glasses and contact lenses for patients with vision plans that we can access. Please note that exams will continue to be billed to Major Medical Insurances.
 
VSP, Superior, Spectera, EyeMed, Davis Vision, Cigna Vision, Blue View, Aetna Vision
  • Aetna
  • Anthem Bluecross Blueshield
  • Blue View Vision
  • BlueShield of Northeastern New York
  • BlueShield of Northeastern New York Senior Blue
  • Capital District Physicians Health Plan
  • CDPHP Medicaid
  • Cigna – Exams Only
  • Empire Blue Cross Blue Shield
  • EyeMed Vision Care
  • Medicare
  • MVP
  • MVP Gold- Medicare Advantage
  • MVP Medicaid – Exams Only
  • PHCS/Multiplan
  • Tricare
  • United Health Care – call with specific plan information
  • Vision Benefits of American
  • Martin’s Point
  • Aetna
  • Anthem Bluecross Blueshield
  • BlueShield of Northeastern New York
  • BlueShield of Northeastern New York Senior Blue
  • Capital District Physicians Health Plan
  • CDPHP Medicaid
  • Cigna – Exams Only
  • Empire Blue Cross Blue Shield
  • EyeMed Vision Care
  • Medicare
  • MVP
  • MVP Gold- Medicare Advantage
  • MVP Medicaid – Exams Only
  • PHCS/Multiplan
  • Tricare
  • United Health Care – call with specific plan information
  • Vision Benefits of American
  • Martin’s Point

Don’t See Your Plan Listed?

If you don’t see your plan listed above, contact us and we will discuss your options. We participate with Care Credit, a health care specific credit card that offers a variety of payment options on all of your medical purchases. We make it easy to use your vision plan. Simply show your ID card or let us know you are a member and start saving today!

Out-of-Network Benefits

You don’t have to sacrifice style and selection just to stay in-network. At Family Vision Care Center, if your insurance company does not offer you out-of-network benefits Family Vision Care Center will be happy to offer you a discount on your eye wear. This means you can get the latest looks in eye wear at a great price.

Our insurance specialist will submit your claims electronically. We ask that you bring all insurance cards to each appointment and that you be familiar with your insurance plan so that together we can maximize your plan benefits.